In the fast-paced world we live in, support workers who have the ability to fix computers and networks, plus give regular help to users, are hugely valuable in all areas of the economy. The requirement for such qualified and commercially astute members of the workforce is growing at an impressive rate, as industry becomes significantly more reliant on computers.

A study programme really needs to work up to a widely recognised certification as an end-result - definitely not some 'in-house' plaque for your wall. If your certification doesn't come from a major player like Microsoft, Adobe, Cisco or CompTIA, then it's likely it will be commercially useless - as no-one will have heard of it.

The way in which your courseware is broken down for you can often be overlooked. How is the courseware broken down? And in what order and how fast does each element come? By and large, you'll join a programme staged over 2 or 3 years and receive a module at a time. While this may sound logical on one level, consider this: What happens when you don't complete all the sections or exams? And what if the order provided doesn't meet your requirements? Through no fault of your own, you may not meet the required timescales and not receive all the modules you've paid for.

The very best situation would see you getting all the learning modules delivered to your address right at the beginning; the complete package! Then, nothing can hinder your ability to finish.

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